Aftersales
I've changed my mind
- You can request to cancel an order before processing (but this is not guaranteed). If processed but not delivered, refusal upon delivery is acceptable.
- Unused products can be returned within 60 days, subject to conditions:
- Products must be returned in the original packaging and in perfect resaleable condition.
- Furniture must remain unassembled for eligibility.
Product Support
My item is faulty or damaged
- Notify us of any defects or failures within 7 working days of delivery for a valid claim.
- Defective or incorrect products will be replaced or refunded.
- Proof of purchase is required for all returns. Refunds are issued in the original payment method.
- Please contact our customer support team at cs@urbnliving.co.uk to initiate a return process.
Refunds will be processed within 14 days after the returned item has been received.
For more details, please refer to our General Terms and Conditions page.
Certain returned products may be subject to handling charges.